About the Role
Deputy Director Eligibility Operations
This is an open opportunity for a Deputy Director of Eligibility Operations in Eastern Nebraska.
This position is responsible for the oversight and direction of teams across Nebraska determining eligibility for multiple economic assistance programs for health and human services – Children & Family services and Medicaid & Economic Assistance programs.
Position is responsible for improving systems and processes and managing staff. Monitoring and enhancement of Customer Service Center system performance to implement and refine customer interaction and interactive voice response systems.
Summary and Highlights:
- Schedule will be M-F / 8-5
- Large scale service
- Part of State Health Department
- Supportive learning environment
- Strong core values
- Responsible for almost 1,000 staff members
- Salary of over $100k/year + benefits!
- Ability to impact public health on a mass scale!
Practice Features and Requirements:
- Minimum 2 years experience in a large system (healthcare, corp, etc.)
- Master’s Degree in Business Administration or related field. Process Improvement Degree highly favorable
- Call centers, food banks or similar– type experience
- Project management experience
- Basic process mapping skills
- Data driven approach
- Efficiency and process Improvement
- Team building and leadership skills for personnel ranging in experience levels
Generous Benefits package offering Vacation, Medical Insurance, Dental, Vision, STD, LTD, Life and AD&D.
About the area:
Living in Nebraska means joining a community that values heritage and “common-sense” leadership. As a professional here, you will be part of a state tradition that balances innovation with a deep commitment to its people. It offers a unique professional landscape where your contributions directly impact a community known for its resilience and strong work ethic. Whether you are enjoying its vibrant local food scene or the tranquillity of its vast open spaces, it provides a welcoming and stable environment to grow both personally and professionally.
